Privacy Policy

The company “ANAGNOSTOU BOURAZANIS NIKOLAOS” (hereinafter “Company”) and its affiliated companies respect and protect the personal data of the website’s users. Your visit to the website CandleJuice.gr (hereinafter referred to as the “Online Store”) is subject to the terms set forth in this Privacy Policy as well as the Terms of Use.

This Privacy Policy takes effect on February 16, 2023. If you disagree with any of the terms herein and no longer wish to use the services of the Online Store, you may request the deletion of your account by sending us an email at our email address info@candlejuice.gr.

In accordance with the General Data Protection Regulation (GDPR) of April 14, 2016, we describe the types of personal data we collect, how we use it, and with whom we share it. In addition, we disclose the measures we take to protect your personal data, how to exercise your rights, and how to contact us.

A. What data we collect and how we use it

Your consent to the use of cookies in accordance with the terms of our policy during your first visit to our Online Store allows us to use cookies every time you visit it. The collection of personal data is optional when you register as a user in our Online Store or when placing an order.

Full name / Company name. We collect names (first name, last name) and business names of our customers, as well as the names of our customers’ contact persons, when they express interest in our services or subscribe to our newsletter.

Email address. We collect the email addresses of our customers and their contact persons when they express interest in our services or when they subscribe to our newsletter.

Mailing address. We collect our customers’ home or business addresses for billing purposes and to ship products following an order.

Other contact information. We collect other contact information, such as the phone numbers of our customers or their designated contacts, to provide our services more effectively and efficiently.

Billing information. We collect the information from our customers that is necessary for billing our services, such as their Tax ID Number, Business Activity, and the name of the tax office.

We use the data we collect to provide our products and services, as well as for marketing and/or promotional activities, or for emails and push notifications that we periodically send to those who have subscribed to our newsletter.

We may also add to our newsletter mailing list those who provide us with their email addresses during our communications and who indicate that they wish to receive newsletters.

Each newsletter gives the recipient the option to opt out of receiving further newsletters from us by clicking the “Unsubscribe” link.

In addition, we may use our customers’ contact information to send product or service evaluation emails after an order is completed, with the aim of improving the customer service experience and the quality of our services.

Reviews submitted by users or customers may be displayed publicly on the Online Store.

A.1 Automatic Collection of Personal Data – Cookies

Like other online stores, we use cookies to enhance your experience on our online store. Cookies are small plain-text files stored on visitors’ computers when they visit our online store.

Each file has a unique code, which is used to identify a computer that visits our online store again.

If you wish to disable cookies, please refer to the help section of your browser.

Some links may lead to external websites or use cookies. However, we do not have access to or control over these sites and assume no responsibility for their use.

With the user’s consent, cookies and tracking technologies may be used for statistical analysis, advertising, remarketing, displaying personalized content, and measuring the effectiveness of advertisements through advertising networks or social media platforms.

The user may change or withdraw their consent at any time through the Online Store’s cookie settings.

A.2 Google Analytics & Microsoft Clarity

Our Online Store uses user behavior analysis and tracking services such as Google Analytics and Microsoft Clarity to improve the user experience, analyze traffic, measure the performance of content and ads, and optimize our services.

These services use cookies and may collect data such as:

IP address,
device type and browser,
length of stay,
pages visited by the user,
navigation gestures and interactions with the content.

As a general rule, this information may be transmitted to and stored on servers outside the European Union by the respective service providers, in accordance with their own privacy policies and applicable data protection measures.

Non-essential cookies are enabled only with the user’s consent through the Online Store’s cookie consent mechanism.

A.3 Google Customer Reviews

The Online Store may participate in the Google Customer Reviews program or similar shopping review services.

After completing an order, customers may be given the opportunity to participate in an optional service evaluation survey.

For this purpose, limited information—such as your email address and order details—may be shared solely for the purpose of sending you the relevant survey.

B. Personal Data We Share

We do not sell, rent, trade, or otherwise disclose the personal data we collect, except as set forth in this Privacy Policy.

We may disclose information about you:

if required by law or pursuant to a court order,
provided that a legitimate request is made by law enforcement authorities,
to partner service providers necessary for the operation of the Online Store, such as payment services, shipping companies, statistical analysis services, advertising services, and customer review services.

C. Rights and Choices

If you wish to request a correction or change to your stored personal data, or to withdraw your consent to this Policy, you may submit a request via the “Contact Us” page.

The user also has the right to access, rectify, erase, restrict processing, and data portability, as well as the right to lodge a complaint with the Personal Data Protection Authority in accordance with the GDPR.

D. External links

To ensure you have the best possible experience in our Online Store, we provide links to external websites.

Since these websites are not under our control, they may have their own privacy policies, which we encourage you to review.

E. Data Retention Period

Personal data is retained only for as long as necessary to provide services, comply with tax and legal obligations, or until the user withdraws their consent, where applicable.